Rocket Crypto Knowledge Base
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Search clear customer guidance maintained by the Rocket Crypto team. These same published articles help Nora and live support agents give consistent answers.
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Buying ASIC machines
How do I buy an ASIC machine on Rocket Crypto?
Open the ASIC store, review a machine's published specifications and condition, add it to your cart, and complete checkout with the correct contact, delivery, and payment information. Keep the order number shown after checkout.
Read answer →Payments and payment review
What should I do after sending a crypto payment?
Submit the requested network and transaction hash against the correct order. Keep the transaction record and do not send a second payment merely because the order still shows pending while confirmations are being reviewed.
Read answer →Orders, shipping, and delivery
How do I track my order?
Use the Track Order page with the order number and checkout email. Signed-in customers can also review connected order information from their account where available.
Read answer →Hosted mining
What is hosted mining?
Hosted mining allows you to own ASIC hardware while the machine operates at a managed facility. The service can include deployment, power, connectivity, monitoring records, maintenance coordination, and customer reporting according to the confirmed arrangement.
Read answer →Balances and payouts
How do I request a payout?
Sign in, confirm your payout settings, and submit a request from the dashboard when an eligible balance is available. Follow the request status from the same account.
Read answer →Accounts and security
Do I need an account before checkout?
Not every purchase begins with an account, but hosted services, support tracking, warranty records, payouts, saved machines, and other dashboard functions require the order or activity to be connected to a customer account.
Read answer →All articles
Browse practical customer guidance.
How do I buy an ASIC machine on Rocket Crypto?
Open the ASIC store, review a machine's published specifications and condition, add it to your cart, and complete checkout with the correct contact, delivery, and payment information. Keep the order number shown after checkout.
Open article →What should I do after sending a crypto payment?
Submit the requested network and transaction hash against the correct order. Keep the transaction record and do not send a second payment merely because the order still shows pending while confirmations are being reviewed.
Open article →How do I track my order?
Use the Track Order page with the order number and checkout email. Signed-in customers can also review connected order information from their account where available.
Open article →What is hosted mining?
Hosted mining allows you to own ASIC hardware while the machine operates at a managed facility. The service can include deployment, power, connectivity, monitoring records, maintenance coordination, and customer reporting according to the confirmed arrangement.
Open article →How do I request a payout?
Sign in, confirm your payout settings, and submit a request from the dashboard when an eligible balance is available. Follow the request status from the same account.
Open article →Do I need an account before checkout?
Not every purchase begins with an account, but hosted services, support tracking, warranty records, payouts, saved machines, and other dashboard functions require the order or activity to be connected to a customer account.
Open article →Where do I check my machine warranty?
Open the Warranty Centre while signed in. Search using the connected order number or machine serial number to review the provider, coverage name, dates, and current status.
Open article →Can I cancel an order after paying?
Contact support immediately. Eligibility depends on the order stage, whether equipment was specially sourced, whether dispatch or hosting allocation has started, and the applicable supplier or service terms.
Open article →How do I choose the right miner for my budget?
Compare purchase price, hashrate, power draw, coin or algorithm, operating environment, electricity cost, noise, cooling, and the level of technical support you need. The Farm Builder can also prepare a larger multi-machine plan.
Open article →Can I compare or save machines before buying?
Yes. Use Compare for side-by-side specifications, Save Machine for later review, and Shortlists when you want to group options for a project or share a selection.
Open article →Does the displayed mining profit guarantee what I will earn?
No. Profit and ROI figures are estimates for comparison. Actual results can change with network difficulty, coin price, pool performance, electricity cost, uptime, fees, machine condition, and cooling efficiency.
Open article →How do I know whether a miner will work with electricity in my country?
Check the product's power requirements, plug or PDU arrangement, voltage, phase, and total circuit capacity. Use the country compatibility checker where available, and ask support before ordering when the site power setup is uncertain.
Open article →Can Rocket Crypto help build a complete mining farm?
Yes. Use the Farm Builder to set a budget, operating goal, location, electricity cost, hosting preference, and timeline. You can send the prepared plan to support for a reviewed project quote.
Open article →Why is my order still waiting for payment confirmation?
The transaction may still be confirming, the submitted network or hash may need review, the received amount may differ from the order, or the payment may not yet be matched. Open a payment support ticket with the order number, network, amount, and transaction hash when the delay
Open article →What happens if a crypto quote expires before I pay?
Refresh or restart the payment step and use the current amount and wallet instructions. Do not rely on an old quote when the website indicates that it has expired.
Open article →What if I sent payment on the wrong network or to the wrong address?
Stop and contact support immediately with the full transaction details. Blockchain transactions are generally irreversible, and recovery may be impossible depending on the address, asset, and network used.
Open article →Should I send a small test payment first?
For a large payment, a test transfer can reduce address-entry risk, but only when the order instructions and payment process allow split transfers. Confirm with support first so both transactions can be matched correctly.
Open article →Will Rocket Crypto ask for my wallet seed phrase or private key?
No. Never share a seed phrase, private key, wallet recovery words, or remote-control access with anyone claiming it is required to verify payment.
Open article →Can I change my delivery address after placing the order?
Contact support as early as possible. An address can only be changed when the order has not progressed beyond the point where sourcing, documentation, dispatch, or courier booking makes the change unsafe or impossible.
Open article →Are delivery dates guaranteed?
No. Delivery windows are estimates. Stock source, payment review, customs, courier schedules, weather, peak periods, and the final destination can affect the actual arrival date.
Open article →Who pays customs duties or import charges?
Customs treatment varies by destination and shipping arrangement. Review the confirmed quote and local import requirements before ordering, especially for large or commercial shipments.
Open article →What should I check when the package arrives?
Inspect the carton, seals, machine model, serial number, accessories, and visible condition promptly. Keep the packaging and take clear photos before installation if anything is damaged, missing, or different from the confirmed order.
Open article →What should I do if delivery is delayed?
Check the latest order or tracking update first. If the shipment has not moved as expected, open a contextual support ticket with the order number so the team can review the courier or shipping route.
Open article →Can I choose hosting during checkout?
Where the option is available, select buy-and-host during checkout. Payment review, hardware allocation, account linking, hosting capacity, and setup must be completed before the machine becomes active.
Open article →When will a hosted machine appear in my dashboard?
The record appears after the team has linked the confirmed order and prepared the hosted-machine entry. A paid order does not necessarily mean deployment is already complete.
Open article →What information can I see for a hosted machine?
Depending on the active record, the dashboard can show machine information, mining entries, operating deductions, balances, profit records, and payout-request status.
Open article →How are electricity and hosting costs handled?
The applicable power, hosting, management, or other operating deductions should follow the confirmed hosting terms. Review the machine records and contact support when an entry needs clarification.
Open article →Can I remove or relocate a hosted machine later?
A transfer or removal may be possible, but notice periods, outstanding balances, packaging, freight, facility procedures, and the hosting agreement can affect the process and cost.
Open article →Why can I not request my full displayed balance?
Some amounts may be pending, reserved, below the applicable minimum, affected by deductions, or not yet eligible for withdrawal. Review the account entries and payout status before opening a ticket.
Open article →Can I change my payout wallet?
Use the payout-settings area where available. Changes may require security review, and you should verify the asset, network, and complete wallet address before saving.
Open article →How long does a payout review take?
Timing can depend on request review, security checks, operational processing, network conditions, and whether the submitted wallet details need clarification. The dashboard status is the best place to follow progress.
Open article →What should I include in a payout support ticket?
Include the payout request reference, account email, asset and network, request date, and the status currently shown. Never include a private key or seed phrase.
Open article →Why did I not receive the email-verification message?
Check spam, promotions, and the exact email used during registration. Wait briefly before requesting another message, and contact support if the address is correct but verification still does not arrive.
Open article →How do I reset a forgotten password?
Use the account-recovery page and follow the email instructions. Choose a strong password that you do not reuse on other websites.
Open article →How can I review devices signed in to my account?
Open Dashboard Security to review active sessions and recent authentication activity. Revoke devices you no longer use or do not recognize.
Open article →What should I do if I think my account is compromised?
Change the password immediately, revoke other sessions, review payout settings and recent activity, and contact support with a clear description of what you noticed.
Open article →Will support ask for my password?
No. Support may ask you to verify account or order details, but you should not send your password, seed phrase, private key, or one-time security code in a ticket or chat.
Open article →What if my machine does not appear in the Warranty Centre?
Open a support ticket with the account email, order number, machine model, and serial number. The team can check whether the warranty record still needs to be linked or created.
Open article →What information should I include in a repair request?
Describe the symptoms, when the issue started, error messages, operating conditions, and troubleshooting already attempted. Add a clear image and miner logs when they help explain the fault.
Open article →Does submitting a repair request mean the repair is free?
No. Coverage and diagnosis must be reviewed first. If the work is not included in confirmed coverage, an estimate can be presented for approval before paid repair work continues.
Open article →Can I send a faulty machine back immediately?
Do not ship a machine without written approval and return instructions. The correct address, packaging, courier, customs documents, and evidence requirements may depend on the case.
Open article →Can I request preventive maintenance even when the machine is working?
Yes. The After-Sales page lists optional inspection, remote diagnostic, health-check, priority repair, and maintenance-plan options for eligible machines.
Open article →Can I return a machine because I changed my mind?
Return approval depends on the machine's condition, order stage, sourcing arrangement, dispatch status, and applicable terms. Do not send equipment back until written return approval and instructions are provided.
Open article →When should I create a support ticket?
Create a ticket when an order, payment, delivery, hosted machine, account, payout, warranty, repair, or return needs investigation or a documented response from the team.
Open article →Why does support ask me to register or sign in?
Contextual tickets opened from another page require an account so the request can be linked securely and you can return later to read the administrator's reply and follow progress.
Open article →What details help support resolve a request faster?
Use the account email and include the relevant order, machine, payment, payout, or ticket reference. Explain the expected result, what happened instead, when it occurred, and attach useful evidence without exposing secrets.
Open article →Where can I read replies to my support tickets?
Sign in and open the support-ticket area from your account. Contextual tickets preserve the page and details that were loaded when the request was created.
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