Rocket Crypto Knowledge Base
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Search clear customer guidance maintained by the Rocket Crypto team. These same published articles help Nora and live support agents give consistent answers.
Returns and customer support
Cancellations, returns, contextual tickets, replies, and evidence.
Can I cancel an order after paying?
Contact support immediately. Eligibility depends on the order stage, whether equipment was specially sourced, whether dispatch or hosting allocation has started, and the applicable supplier or service terms.
Open article →Can I return a machine because I changed my mind?
Return approval depends on the machine's condition, order stage, sourcing arrangement, dispatch status, and applicable terms. Do not send equipment back until written return approval and instructions are provided.
Open article →When should I create a support ticket?
Create a ticket when an order, payment, delivery, hosted machine, account, payout, warranty, repair, or return needs investigation or a documented response from the team.
Open article →Why does support ask me to register or sign in?
Contextual tickets opened from another page require an account so the request can be linked securely and you can return later to read the administrator's reply and follow progress.
Open article →What details help support resolve a request faster?
Use the account email and include the relevant order, machine, payment, payout, or ticket reference. Explain the expected result, what happened instead, when it occurred, and attach useful evidence without exposing secrets.
Open article →Where can I read replies to my support tickets?
Sign in and open the support-ticket area from your account. Contextual tickets preserve the page and details that were loaded when the request was created.
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