Rocket Crypto Knowledge Base
Find an approved answer before waiting for support.
Search clear customer guidance maintained by the Rocket Crypto team. These same published articles help Nora and live support agents give consistent answers.
Warranty, repairs, and maintenance
Coverage records, fault reporting, estimates, and service progress.
Where do I check my machine warranty?
Open the Warranty Centre while signed in. Search using the connected order number or machine serial number to review the provider, coverage name, dates, and current status.
Open article →What if my machine does not appear in the Warranty Centre?
Open a support ticket with the account email, order number, machine model, and serial number. The team can check whether the warranty record still needs to be linked or created.
Open article →What information should I include in a repair request?
Describe the symptoms, when the issue started, error messages, operating conditions, and troubleshooting already attempted. Add a clear image and miner logs when they help explain the fault.
Open article →Does submitting a repair request mean the repair is free?
No. Coverage and diagnosis must be reviewed first. If the work is not included in confirmed coverage, an estimate can be presented for approval before paid repair work continues.
Open article →Can I send a faulty machine back immediately?
Do not ship a machine without written approval and return instructions. The correct address, packaging, courier, customs documents, and evidence requirements may depend on the case.
Open article →Can I request preventive maintenance even when the machine is working?
Yes. The After-Sales page lists optional inspection, remote diagnostic, health-check, priority repair, and maintenance-plan options for eligible machines.
Open article →