Rocket Crypto Knowledge Base
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Balances and payouts
Eligibility, payout settings, status tracking, and security checks.
How do I request a payout?
Sign in, confirm your payout settings, and submit a request from the dashboard when an eligible balance is available. Follow the request status from the same account.
Open article →Why can I not request my full displayed balance?
Some amounts may be pending, reserved, below the applicable minimum, affected by deductions, or not yet eligible for withdrawal. Review the account entries and payout status before opening a ticket.
Open article →Can I change my payout wallet?
Use the payout-settings area where available. Changes may require security review, and you should verify the asset, network, and complete wallet address before saving.
Open article →How long does a payout review take?
Timing can depend on request review, security checks, operational processing, network conditions, and whether the submitted wallet details need clarification. The dashboard status is the best place to follow progress.
Open article →What should I include in a payout support ticket?
Include the payout request reference, account email, asset and network, request date, and the status currently shown. Never include a private key or seed phrase.
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