Rocket Crypto Knowledge Base
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Search clear customer guidance maintained by the Rocket Crypto team. These same published articles help Nora and live support agents give consistent answers.
Payments and payment review
Crypto payment details, confirmations, quotes, and common mistakes.
What should I do after sending a crypto payment?
Submit the requested network and transaction hash against the correct order. Keep the transaction record and do not send a second payment merely because the order still shows pending while confirmations are being reviewed.
Open article →Why is my order still waiting for payment confirmation?
The transaction may still be confirming, the submitted network or hash may need review, the received amount may differ from the order, or the payment may not yet be matched. Open a payment support ticket with the order number, network, amount, and transaction hash when the delay
Open article →What happens if a crypto quote expires before I pay?
Refresh or restart the payment step and use the current amount and wallet instructions. Do not rely on an old quote when the website indicates that it has expired.
Open article →What if I sent payment on the wrong network or to the wrong address?
Stop and contact support immediately with the full transaction details. Blockchain transactions are generally irreversible, and recovery may be impossible depending on the address, asset, and network used.
Open article →Should I send a small test payment first?
For a large payment, a test transfer can reduce address-entry risk, but only when the order instructions and payment process allow split transfers. Confirm with support first so both transactions can be matched correctly.
Open article →Will Rocket Crypto ask for my wallet seed phrase or private key?
No. Never share a seed phrase, private key, wallet recovery words, or remote-control access with anyone claiming it is required to verify payment.
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