Rocket Crypto Knowledge Base
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Accounts and security
Registration, verification, passwords, sessions, and account safety.
Do I need an account before checkout?
Not every purchase begins with an account, but hosted services, support tracking, warranty records, payouts, saved machines, and other dashboard functions require the order or activity to be connected to a customer account.
Open article →Why did I not receive the email-verification message?
Check spam, promotions, and the exact email used during registration. Wait briefly before requesting another message, and contact support if the address is correct but verification still does not arrive.
Open article →How do I reset a forgotten password?
Use the account-recovery page and follow the email instructions. Choose a strong password that you do not reuse on other websites.
Open article →How can I review devices signed in to my account?
Open Dashboard Security to review active sessions and recent authentication activity. Revoke devices you no longer use or do not recognize.
Open article →What should I do if I think my account is compromised?
Change the password immediately, revoke other sessions, review payout settings and recent activity, and contact support with a clear description of what you noticed.
Open article →Will support ask for my password?
No. Support may ask you to verify account or order details, but you should not send your password, seed phrase, private key, or one-time security code in a ticket or chat.
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