Rocket Crypto Knowledge Base
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Orders, shipping, and delivery
Tracking, address changes, customs, delays, and arrival checks.
How do I track my order?
Use the Track Order page with the order number and checkout email. Signed-in customers can also review connected order information from their account where available.
Open article →Can I change my delivery address after placing the order?
Contact support as early as possible. An address can only be changed when the order has not progressed beyond the point where sourcing, documentation, dispatch, or courier booking makes the change unsafe or impossible.
Open article →Are delivery dates guaranteed?
No. Delivery windows are estimates. Stock source, payment review, customs, courier schedules, weather, peak periods, and the final destination can affect the actual arrival date.
Open article →Who pays customs duties or import charges?
Customs treatment varies by destination and shipping arrangement. Review the confirmed quote and local import requirements before ordering, especially for large or commercial shipments.
Open article →What should I check when the package arrives?
Inspect the carton, seals, machine model, serial number, accessories, and visible condition promptly. Keep the packaging and take clear photos before installation if anything is damaged, missing, or different from the confirmed order.
Open article →What should I do if delivery is delayed?
Check the latest order or tracking update first. If the shipment has not moved as expected, open a contextual support ticket with the order number so the team can review the courier or shipping route.
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